Thank you for your purchase!

We hope you were satisfied, however, if you would like to return your purchase, you may do so for a refund only. Please see below for more information on our return policy.

Online sales are made and fulfilled by CPG.IO, and the TREE TOP store is hosted on Shopify. We ship orders every Monday through Friday using standard shipping services. Expedited shipping options can be selected when available. Once your package ships, we will send an email with a link to track it.

CPG.IO reserves the right to change its policies without prior notice.

Return Requirements
All returns must be postmarked within thirty-five (35) days of the purchase date. Products must be returned in new and unopened condition, in original packaging, with all original labels attached.  We cannot accept returns of used or opened products. 

Return Process
Please contact our customer care team if you wish to initiate a return, and we will provide you with a return authorization.

All returns are subject to a restocking fee if items are returned used/opened, returned due to a bad address, or refusal.

Please note, you will be responsible for all return shipping charges. We suggest you use a trackable method such as USPS, UPS, FedEx and to provide the shipment tracking information to us once available.

You can reach us at support@treetopinc.zendesk.com.

After contacting us and obtaining a return authorization please ship the item to the following address:

CPGIO
Attention: Returns
1150 N Swift Rd
Unit A
Addison, IL 60101

Exceptions
Used/Opened products cannot be returned.

Defective/Damaged Product
If a received item is defective or damaged, please contact us directly to arrange a refund or replacement: support@treetopinc.zendesk.com. Please note, images may be required for all claims of defect and damage.

Refunds
After receiving your return and confirming the condition of the item, we will process your refund. Please allow approximately seven (7) business days from the receipt of your item to process your return. Please allow 5-7 business days for the funds to appear to the original form of payment, depending on your financial institution. You will be notified once the refund has been initiated.

Customer Service
If you have any questions about your order, please contact us at support@treetopinc.zendesk.com Monday – Friday, 8 AM – 4 PM CST. We will do our best to respond within one business day.